Privacy Policy

Effective Date: October 23, 2023

Triple Eight Transport Inc., a corporation, located at 30697 Marshall Road, Abbotsford, BC, V2T 6J7, operates the “Triple 8 Go” logistics application (the "Triple 8 Go"). We are dedicated to safeguarding your privacy and are committed to the responsible handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, as required by Canadian privacy laws. By using the Application, you consent to the practices described in this policy.

1. Information We Collect

1.1. User Information:

When you use the Application, we may collect information such as your name, email address, phone number, billing information, and other contact details.

1.2. Log Data:

We automatically collect information about your use of the Application, including your IP address, device information, and the actions you take within the Application.

1.3. Location Information:

With your explicit consent, we may collect and process location data to provide logistics and delivery services, including real-time tracking of shipments.

1.4. Transaction Data:

We may collect information related to transactions you engage in through the Application, such as order history and payment information.

1.5. Device Information:

We may collect information about the device you use to access the Application, including device type, operating system, and unique identifiers.

2. How We Use Your Information

2.1. We use your information for the following purposes:

To provide, maintain, and improve our logistics services.
To facilitate communication regarding your shipments, orders, and account.
To send you important service updates and notifications.
To personalize your experience and provide tailored logistics solutions.
To analyze and enhance the functionality, performance, and security of the Application.

3. Sharing Your Information

3.1. We may share your information with the following categories of recipients:

Service Providers: We may disclose your information to third-party service providers who assist us in delivering our logistics services, including but not limited to shipping carriers and payment processors.
Legal and Regulatory Authorities: We may share your information when required by law, regulation, or court order, or to protect our legal rights.
Third Parties with Consent: We may share your information with third parties if you provide explicit consent for such sharing, for example, when you use third-party integrations within the Application.

4. Data Security

4.1. We implement appropriate physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure access controls, and regular security audits.

5. Your Choices

5.1. You have options to manage your information:

Account Settings: You can access and modify your account settings, including your communication preferences and location permissions.
Marketing Communications: You can opt out of receiving marketing communications from us. However, transactional messages related to your logistics activities will be delivered even if you opt out.

6. Access and Correction

6.1. You have the right to request access to your personal information and to correct inaccuracies. If you wish to do so, please contact us at IT Department, it@triple8.ca or +1-604-755-2285 Ext-700.

7. Changes to this Privacy Policy

7.1. We reserve the right to update this Privacy Policy to reflect changes in our data practices. Any updates will be posted within the Application, and we will notify you of material changes, as required by law.